Today’s wedding vendor interview is with Tim Andre of Emma Parker & Co., based in Seattle, Washington! Enjoy:
Tell us a bit about yourself and your company.
We started Emma Parker & Co. to be a completely different kind of jewelry retailer. Our focus was to make the experience as meaningful as the purchase. Having worked in traditional jewelry retail, I knew exactly what the jewelry industry lacked…a fully customer driven experience. Simply put, we wanted to provide our customers with the most amazing, enjoyable, and pressure free buying experience possible, the highest quality of products, and the best customer service (by far), all priced reasonably without big store markups.
The philosophy we operate on is very simple: “At the end of the day, we are consumers too. We have to go out and shop for the things that we need and want everyday, just like our customers. We are looking to get good value, and to be well treated at the stores we shop, and that is the attitude that we show to our customers every single day. We treat every purchase as if WE were the customer. If we sell a great product, but deliver a poor experience, how are we helping our customer? Likewise, if we provide exceptional service and experience, but deliver a poor product, we are not caring for our customers the way we would want to be cared for in their position.”
Read the full interview after the cut!